Return Policy
At MDM Fashion and Accessories, our goal is to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help with our straightforward return policy.
1. Eligibility for Returns:
a. We accept returns within 7days from the date of purchase.
b. To be eligible for a return, items must be unused, in their original condition, and with all tags and labels intact.
c. Some items, such as perishable goods, may be non-returnable. Please check the product description for details.
2. Initiating a Return:
a. To initiate a return, please contact our customer service team with your order number and a brief explanation of the reason for the return.
b. Our customer service team will guide you through the return process, providing you with instructions and a return authorization if necessary.
3. Return Shipping:
a. Customers are responsible for return shipping costs, except in cases where the return is due to a mistake on our part or a defective product.
b. We recommend using a trackable shipping method to ensure the safe return of the items.
4. Refunds:
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, refunds will be processed to the original payment method within 7days.
c. Please note that shipping costs are non-refundable.
5. Exchanges:
a. If you wish to exchange an item for a different size or color, please contact our customer service team to check availability and arrange the exchange.
b. Exchanges will be processed once the returned item is received and inspected.
6. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact us immediately with photos of the damaged product.
b. We will provide instructions for returning the item and arrange for a replacement or refund.
7. Final Sale Items:
a. Items marked as final sale are non-returnable and non-refundable.
8. Contact Us:
If you have any questions or concerns about our return policy, please contact us.
Thank you for choosing MDM Fashion and Accessories. We appreciate your business and are dedicated to making your shopping experience enjoyable and hassle-free.
1. Eligibility for Returns:
a. We accept returns within 7days from the date of purchase.
b. To be eligible for a return, items must be unused, in their original condition, and with all tags and labels intact.
c. Some items, such as perishable goods, may be non-returnable. Please check the product description for details.
2. Initiating a Return:
a. To initiate a return, please contact our customer service team with your order number and a brief explanation of the reason for the return.
b. Our customer service team will guide you through the return process, providing you with instructions and a return authorization if necessary.
3. Return Shipping:
a. Customers are responsible for return shipping costs, except in cases where the return is due to a mistake on our part or a defective product.
b. We recommend using a trackable shipping method to ensure the safe return of the items.
4. Refunds:
a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, refunds will be processed to the original payment method within 7days.
c. Please note that shipping costs are non-refundable.
5. Exchanges:
a. If you wish to exchange an item for a different size or color, please contact our customer service team to check availability and arrange the exchange.
b. Exchanges will be processed once the returned item is received and inspected.
6. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact us immediately with photos of the damaged product.
b. We will provide instructions for returning the item and arrange for a replacement or refund.
7. Final Sale Items:
a. Items marked as final sale are non-returnable and non-refundable.
8. Contact Us:
If you have any questions or concerns about our return policy, please contact us.
Thank you for choosing MDM Fashion and Accessories. We appreciate your business and are dedicated to making your shopping experience enjoyable and hassle-free.